For issues with a Bill Pay or Top-Up transaction: consumercare@fidelityexpress.com or call 800-621-8030 x7030
For issues with a Money Order transaction: consumercare@fidelityexpress.com or call 800-621-8030 x7020
For issues with equipment or software: help@fidelityexpress.com or call 800-621-8030 x7021