No! We can help you even if you don’t have the pay stub for your bill. Now, it may take a little longer to process and locate your account, but we’ll work with you. There are some exceptions, as the company you’re paying may require it. Nevertheless, we always try to convince companies to make it easier on their customers, so we’re continually negotiating on your behalf. You may need to know the biller zip code from your bill stub to locate certain billers.